Delivery Model

Our model is predicated on an iterative delivery model and working closely with both the client technology team and business stakeholders. Generally, speaking we prefer to own a distinct set of deliverables working closely with related IT infrastructure and business processes. By owning the deliverable Lab49 is able to bring additional value to the project which includes some of the other control points outlined below. Our iterative model provides a focus on delivering value to the business while offering regular retrospectives, code reviews and client feedback. Often this will include Lab49 performing the ScrumMaster role. We believe in both regular code reviews as well as performance appraisals, the latter being done as a collaborative effort between the client sponsor and the Lab49 Engagement Manager. From an engineering perspective, Test Driven Development, Continuous Integration and build processes are key to successful (and measurable) deliverables.

Engagement Management

All Lab49 projects have an Engagement Manager overseeing the project. This can be in the form of a part-time billing senior resource who has the business and technical experience to assist and guide the Lab49 team (as well as the client IT team, where appropriate). Alternatively, the Engagement Manager might be more hands-off (i.e. marginal or no billing) but still ensures the proper approach is being taken, and that the appropriate risk and reporting controls are in place to provide full transparency into the project. This could include burn-downs, product backlogs, executive status/summary, qualitative assessments, etc. The Engagement Manager will also be the point of contact for all status, issues, impediments, risks, and dependencies that require immediate actioning. This could include co-coordinating bringing in other Lab49 subject matter experts to assist in the project. For example, when the project needs additional resources, or needs to consult with other in-house experts.

Technical Advisory

Often, Lab49 will assign a senior technical resource to act as a technical control point. In this capacity, the Technical Advisor would be available for architecture, design and code reviews, as well as being available to be consulted with should Lab49 need to bring in additional assistance to the project.

Executive Management

Where appropriate the directors of Lab49 will get involved to ensure Lab49 is doing everything it possible can to make the project successful. Since the Partners are technical and hands-on, they will roll their sleeves up if need be.